Billing Terms and Conditions

These Billing Terms explain how charges, invoicing, and payment disputes work when you shop with Zorendo.

1. Authorisation to Charge

By placing an order, you authorise Zorendo to charge your chosen payment method for the full order total, including applicable shipping costs. Charges are processed at the time of order confirmation.

2. Billing Information

You agree to provide accurate, current billing information and to keep it up to date. We may cancel or delay an order if the billing details provided cannot be verified.

3. Currency and Taxes

All charges are processed in British Pounds (£), as we currently ship only within the United Kingdom. Prices shown at checkout include any applicable taxes unless stated otherwise.

4. Failed or Disputed Payments

If a payment fails, is reversed, or is disputed with your bank or card provider, we reserve the right to suspend or cancel the related order. If you believe you've been charged in error, please contact us at info@zorendo.com before raising a chargeback — this lets us resolve it directly and faster.

5. Recurring Charges

Zorendo does not currently offer subscriptions or recurring billing. Every charge relates to a single, one-time order.

6. Refund Timing

Approved refunds are returned to your original payment method within seven working days of approval, in line with our Refund Policy. Bank processing times may add a few extra days before it appears in your account.

7. Questions About a Charge

Store name: Zorendo
Address: Schipluidenlaan 91, 5035 KD, Tilburg, the Netherlands
Email: info@zorendo.com
Phone: +31 6 81237168
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time) | Saturday–Sunday, 11:00 AM–3:00 PM (UK time)

We aim to respond to every enquiry within one working day.