Shipping policy

At Zorendo, we're pleased to offer free standard shipping on every order sent within the United Kingdom. If you've got any questions about your delivery, our team is just an email away at info@zorendo.com.

Where We Deliver

This policy covers orders shipped within the United Kingdom. At present, we're unable to deliver to P.O. boxes, or to any address outside the UK.

Where Your Order Is Fulfilled

Zorendo is based in the Netherlands, but we work with international logistics partners and fulfilment warehouses to get your order to you. Because of this, the location your parcel ships from may not match our registered business address. When you order with us, you're agreeing that your items may be dispatched from an overseas warehouse or fulfilment centre.

How Long Processing Takes

Once your payment has gone through, we begin processing your order within 1–2 business days, Monday through Friday. Orders placed after 5:00 PM UK time will start processing the following business day.

How Long Delivery Takes

Once dispatched, standard delivery typically takes 6–12 business days to arrive. All together, from the moment you place your order to the moment it lands on your doorstep, you should expect somewhere between 7 and 14 business days, depending on your location and current warehouse capacity. These are our best estimates — actual delivery can shift slightly during busier periods or due to factors beyond our control.

Tracking Your Order

Every order comes with tracking included. As soon as your parcel is on its way, we'll email you a confirmation with your tracking number so you can follow its journey in real time.

If Your Delivery Is Delayed

We always aim to hit our estimated delivery windows, but occasionally things like poor weather, unusually high order volumes, or courier disruptions can cause delays. If your order hasn't arrived within the estimated window, reach out to us straightaway and we'll look into it for you.

Lost or Damaged Orders

Should your parcel go missing or arrive damaged, email us at info@zorendo.com with your order number and, if relevant, a few photos showing the damage. We'll look into it right away and sort out a replacement or full refund as quickly as we can.

Get in Touch

Store name: Zorendo
Address: Schipluidenlaan 91, 5035 KD, Tilburg, the Netherlands
Email: info@zorendo.com
Phone: +31 6 81237168
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time) | Saturday–Sunday, 11:00 AM–3:00 PM (UK time)

We aim to respond to every enquiry within one working day.