Privacy policy

Last updated: July 1, 2026

Zorendo runs this website and store, along with everything connected to it — the content, features, tools, and services we offer — to give you a shopping experience you can trust (referred to here as the "Services"). Our store operates on the Shopify platform, which supports us in delivering these Services to you. This Privacy Policy explains what personal information we gather when you browse, shop, or otherwise get in touch with us, and how that information is used and shared.

We'd encourage you to read through this policy properly. By using our site or making a purchase, you're confirming that you understand how your information is handled, as set out below.

The Information We Collect

Depending on how you use our store, we may gather a number of things: your contact details such as your name, delivery and billing address, phone number and email; payment-related information including card details and transaction history; account details like your username and saved preferences; records of what you've browsed, added to your basket, bought, or returned; any messages you send us through customer support; technical details about the device and browser you're using, including your IP address; and general information about how you interact with our site.

How This Information Reaches Us

Some of this comes directly from you — when you set up an account, browse our collections, or complete a purchase. The rest is gathered automatically through cookies and similar tools, or comes to us via the service providers and partners who help us run the store.

What We Do With It

Your information allows us to fulfil and process your orders, keep your account running smoothly, send you updates about your purchases, and provide support when you need it. We may also use it to send you offers and updates by email, though you're always free to opt out. Beyond that, we use it to help prevent fraud, keep our systems secure, and meet our legal obligations.

Who We Share It With

We work with a number of trusted partners to keep the store running — this includes Shopify itself, along with providers who handle payments, shipping, and analytics on our behalf. We may also share limited data with advertising partners, always in line with their own privacy practices, or with your explicit permission. Where the law requires it, we may also share information with relevant authorities.

Our Relationship With Shopify

Our store is built and hosted on Shopify's platform. Any information you provide is passed on to Shopify, and potentially to other providers, some of whom may be based outside the country you live in. You can read more about how Shopify itself handles data through their Consumer Privacy Policy, available at shopify.com/legal/privacy/app-users, and you're able to manage certain privacy choices directly through their Privacy Portal at privacy.shopify.com/en.

Cookies

Like most online stores, we use cookies and similar technology to make your visit smoother, remember what you prefer, and support our marketing efforts. You're always in control of this through your browser's own cookie settings.

Regarding Children

Our store isn't designed for children, and we don't set out to collect information from anyone under the legal age in their country. If you think a child has shared personal details with us, please get in touch and we'll remove that information promptly.

How Long We Keep Your Data, and How We Protect It

We only hold on to your personal information for as long as it's genuinely needed — to provide our Services, meet legal requirements, or resolve any disputes. While we take security seriously, no system can ever be entirely risk-free, so we'd advise against sharing especially sensitive information through channels that aren't secure.

Your Rights Over Your Data

Depending on where you're based, you may be entitled to find out what information we hold about you, ask us to correct anything inaccurate, request that your data be deleted, obtain a copy of your data in a portable format, or opt out of certain types of advertising. To make use of any of these rights, email us at info@zorendo.com — we'll respond in line with the law that applies to you, and may need to confirm your identity first.

Transferring Data Internationally

There may be occasions where your information is processed in a country other than your own. When that happens, we make sure appropriate safeguards are in place, such as Standard Contractual Clauses where required.

If This Policy Changes

We may revise this Privacy Policy from time to time. Whenever we do, we'll update the date at the top of this page and let you know if the law requires us to. If you keep using our Services after a change is published, that means you've accepted the update.

How to Reach Us

Store name: Zorendo
Address: Schipluidenlaan 91, 5035 KD, Tilburg, the Netherlands
Email: info@zorendo.com
Phone: +31 6 81237168
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time) | Saturday–Sunday, 11:00 AM–3:00 PM (UK time)

We aim to respond to every enquiry within one working day.