FAQ
Frequently Asked Questions
1. How long will it take to receive my order?
Processing time: 1–2 business days
Transit time: 6–12 business days
Estimated total delivery: 7–14 business days, depending on your location
All orders include tracking, and you'll get an email with your tracking
details as soon as your order ships.
2. Do you offer free shipping?
Yes — every order within the United Kingdom ships free, with no minimum
spend required.
3. Where is Zorendo based, and where do you ship from?
Zorendo is based in Tilburg, the Netherlands. Our products are fulfilled
through international logistics partners and warehouses, so the shipping
origin of your parcel may not match our business address. Right now we
serve customers across the United Kingdom.
4. What if I receive a defective or damaged product?
Get in touch within 48 hours of delivery at info@zorendo.com with a
short description and a few photos of the issue. We'll review it quickly
and arrange a replacement or refund.
5. Can I cancel my order after placing it?
Yes, as long as it hasn't shipped yet. Once it's on its way, it can no
longer be cancelled, but you're welcome to return it after delivery
following our standard return process. Email info@zorendo.com and we'll
help you sort it out.
6. What is your return policy?
You have 30 days from delivery to return an item, no restocking fees.
Items should be unused and in their original packaging where possible.
Full details are in our Return Policy.
7. When will I get my refund after returning a product?
Once we've received and checked your returned item, we process refunds
within 7 working days. Depending on your bank, it may take a little
longer to actually appear in your account.
8. Do you offer any kind of guarantee?
Yes — every order is covered by our 30-day return window. If something
isn't right, contact us within 30 days of delivery and we'll arrange a
refund or replacement.
9. How can I contact customer support?
Email us at info@zorendo.com or call +31 6 81237168. We aim to respond
within one working day.
10. Do you ship outside the UK?
At the moment, we're focused entirely on serving customers within the
United Kingdom.
11. Do you have a physical store I can visit?
Not at the moment — Zorendo is an online-only shop, which lets us keep
prices fair and focus everything on getting you the right products
without the overhead of a physical storefront.
12. Are your lighting products compatible with UK plugs and voltage?
Yes — our lighting is supplied with the correct UK plug and wiring setup
for 220–240V, and every item is checked before it ships to make sure
it's ready to use straight out of the box. For more involved installations,
we'd always recommend using a qualified electrician.
13. What if I need help choosing the right product?
Happy to help — email us at info@zorendo.com with a bit of detail about
what you're looking for (whether it's for your living room, your child's
room, or the garden), and we'll get back to you with some suggestions.
14. How can I track my order?
As soon as your order ships, you'll receive a tracking number by email
so you can follow it every step of the way.
Get in Touch
Store name: Zorendo
Address: Schipluidenlaan 91, 5035 KD, Tilburg, the Netherlands
Email: info@zorendo.com
Phone: +31 6 81237168
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time) | Saturday–Sunday, 11:00 AM–3:00 PM (UK time)
We aim to respond to every enquiry within one working day.